Volunteers

I am a volunteer chairman for a big yearly event that comes up in February.  I have been the co-chair for about 7 years but this year, I have the main responsibility.  One of the changes I wanted to make was to update the application process and do it with a spreadsheet through email. (I know, it could be even better than that. . . but this is an improvement and should simplify our scheduling process).  I emailed the spreadsheet to all the those who participated last year, removed the old application form from the website, and crossed my fingers.  One participant in the event swore at me (via email). Another sent very disparaging comments about how inconvenient it was and how unthoughtful it was to change the application system a month before the deadline.  At the last big event this fall, the 1st year chairman resigned after being treated poorly and feeling so discouraged about efforts made on behalf of the group.  It's often difficult to find chairman for events and it's no wonder.  Volunteers should be appreciated. I'm determined to react graciously and patiently----that usually happens best if I have some time to plan my reaction.  I'm also trying to remain strong and not take things too personally.  I appreciate my co-chairmen who are supportive and uplifting. But, sometimes, I would like to share my views on the matter of volunteers.